At Lunor Studio, we are committed to delivering high-quality interior design and turnkey solutions. Because our services and custom-made products are tailored specifically for each client, the following policy applies.

Refund Policy

• Advance payments are used to cover design work, material procurement, and labor commitments.
• Payments made for completed work, custom-made furniture, and purchased materials are non-refundable.
• If a project is cancelled before work begins, a partial refund may be provided after deducting design, consultation, and administrative costs.
• No refunds will be issued for approved designs, completed work, or ordered materials.

Returns Policy

• Custom-made furniture, cabinetry, and other made-to-order items cannot be returned or exchanged unless they are defective or do not match the approved specifications.
• Branded products and accessories are subject to the manufacturer's warranty and return policy.

Damaged or Defective Items

Any damage or defects must be reported within 7 days of delivery or handover.

We will inspect the issue and, where applicable, repair, replace, or rectify the affected item.